LMOPT

IT OPERATIONS

LATAM OPERATIONS · MICROSOFT CLOUD · TECHNOLOGY LEADERSHIP

LUIZ MIGUEL
DE OLIVEIRA

Building reliable IT operations that enable business.

IT Operations Manager with 25+ years of experience connecting infrastructure, cloud services, regional delivery and business strategy in multinational environments.

VIEW EXPERIENCE

DRAG, SCROLL OR HOVER NEAR THE EDGES →

25+

YEARS IN IT OPERATIONS

4

LATAM COUNTRIES SUPPORTED

5

REGIONAL IT PROFESSIONALS LED

27

CITIES WITH TELECOM COST CONTROL

ABOUT

Technical depth with an operational perspective.

IT Manager experienced in multinational operations, infrastructure, cloud platforms, endpoint management and executive support — focused on environments that are dependable, scalable and aligned to business needs.

EDUCATION

MBA in Project Management — USP/ESALQ Bachelor's in Information Technology Management — UNIP

LANGUAGES

Portuguese — Native English — Fluent

EXPERIENCE

Operational leadership built in global environments.

From critical on-site operations to multi-country leadership, Luiz Miguel combines technical depth with the ability to build teams, govern services and make technology a practical business enabler.

EXPERIENCE

01 / 04

2024 — PRESENT

Avion Express Brasil

IT Operations Manager

  • Established the Brazil IT footprint for office and warehouse operations, aligning every local foundation with global standards and operational readiness.
  • Owns country-level infrastructure, vendors, service providers and budget decisions that support a fast-moving expansion environment.
  • Adapts global IT policies to local compliance requirements and turns them into practical guidance through security awareness and employee training.
  • Leads projects end to end with business stakeholders while administering Microsoft cloud services and aviation technology for load control and communication.

EXPERIENCE

02 / 04

2020 — 2024

ByteDance / TikTok

LATAM IT Manager

  • Directed IT support delivery across Brazil, Argentina, Colombia and Mexico, balancing consistent regional standards with the needs of each local operation.
  • Built, led and developed a regional team of just five IT professionals supporting more than 2,000 users, creating clear ownership and a dependable service experience at scale.
  • Planned multi-country budgets, built a regional vendor network and governed procurement, inventory and the full asset lifecycle.
  • Designed and executed a work-from-home program that enabled a fully remote operation while improving policies and procedures.

EXPERIENCE

03 / 04

2017 — 2019

Meta

Enterprise Support Tech

  • Delivered bilingual enterprise support across desktop and mobile environments for a demanding global workforce.
  • Supported MobileIron, corporate device provisioning, connectivity and remote support across iOS, Android, macOS and Windows.
  • Led improvement initiatives that strengthened IT service quality and partnered with global teams to resolve complex operational needs.
  • Coordinated vendors, corporate events and support for offices without local IT presence, including international assignments.

EXPERIENCE

04 / 04

EARLIER EXPERIENCE

Uber & Nextel

IT Support and Operations

  • Provided high-touch IT support for Apple and Dell environments, executive users and collaboration spaces in enterprise settings.
  • Administered Jamf and MobileIron MDM, device deployment processes, system images and conferencing technology.
  • Managed procurement, inventory, asset distribution and IT support for office expansion projects.
  • Controlled telecommunications costs across 27 cities, bringing operational discipline to a distributed environment.

TECHNOLOGY & LEADERSHIP

MICROSOFT PLATFORM

Microsoft 365AzureEntraIntuneExchangeSharePoint

ENDPOINT & SUPPORT

JamfMobileIronAppleDellWindowsmacOSiOSAndroid

OPERATIONS

IT OperationsSLA & Service DeliveryAsset LifecycleVendor ManagementBudgetingProject Management

LEADERSHIP

Team LeadershipStakeholder ManagementInformation Security PoliciesIT Infrastructure DeploymentBusiness Alignment

SELECTED INITIATIVES

01

Brazil Operations Setup

Infrastructure, vendors, local policies and operational readiness for office and warehouse expansion.

02

LATAM Service Delivery

Regional support operations, team leadership, asset lifecycle and vendor coordination across four countries.

03

Remote Work at Scale

A work-from-home program designed to enable a fully remote operation with the right support model.

04

Microsoft Cloud Operations

Microsoft 365 administration across Azure, Entra, Intune, Exchange and SharePoint.

05

Aviation Technology

Technology support for load control, communication and operational flows in aviation.

06

Security in Daily Work

Policies, awareness training and compliant operational practices embedded in technology delivery.

CONTACT / OPEN CHANNEL

Portrait of Luiz Miguel de Oliveira

Let's build something reliable.

For conversations about IT operations, cloud services, regional delivery and technology leadership.

luiz@miguel.app.brLinkedIn

Visual concept inspired by Ethereal / HTML5 UP.