01
IT operations setup
Building IT operations that connect global standards with local business needs.
Established IT operations for Avion Express in Brazil.
IT OPERATIONS
LATIN AMERICA OPERATIONS · MICROSOFT CLOUD · TECHNOLOGY LEADERSHIP
LUIZ MIGUEL
DE OLIVEIRA
Building reliable IT operations that enable business.
IT Operations Manager with 25+ years of experience connecting infrastructure, cloud services, regional delivery and business strategy in multinational environments.
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CAREER STRENGTHS
02
Regional leadership and team development
Hands-on leadership of distributed teams, with shared responsibility and alignment across countries.
Regional team leadership across four countries in Latin America.
03
Budgets, costs and vendors
Financial planning, cost control and vendor networks that keep business operations running.
Telecommunications cost management across 27 cities.
04
Governance and information security
Adapting global policies to local needs, with access management and employee security awareness.
05
IT services and asset management
Organizing support, managing SLAs and the device lifecycle, including executive support.
06
Microsoft Cloud and infrastructure
Administration of Microsoft 365, Azure, Entra ID, Intune, Exchange and SharePoint, backed by networking and infrastructure experience.
07
Project management and workplace transformation
Delivering projects with business stakeholders and global teams, from planning to implementation.
A program that enabled a fully remote operation at ByteDance.
ABOUT
Technical depth with an operational perspective.
IT Manager experienced in multinational operations, infrastructure, cloud platforms, endpoint management and executive support — focused on environments that are dependable, scalable and aligned to business needs.
EDUCATION
MBA in Project Management — USP/ESALQ Bachelor's in Information Technology Management — UNIP
LANGUAGES
Portuguese — Native English — Fluent
EXPERIENCE
Operational leadership built in global environments.
From critical on-site operations to multi-country leadership, Luiz Miguel combines technical depth with the ability to build teams, govern services and make technology a practical business enabler.
EXPERIENCE
01 / 042024 — PRESENT
Avion Express Brasil
IT Operations Manager
- Established the Brazil IT footprint for office and warehouse operations, aligning every local foundation with global standards and operational readiness.
- Owns country-level infrastructure, vendors, service providers and budget decisions that support a fast-moving expansion environment.
- Adapts global IT policies to local compliance requirements and turns them into practical guidance through security awareness and employee training.
- Leads projects end to end with business stakeholders while administering Microsoft cloud services and aviation technology for load control and communication.
EXPERIENCE
02 / 042020 — 2024
ByteDance / TikTok
IT Manager — Latin America
- Directed IT support delivery across Brazil, Argentina, Colombia and Mexico, balancing consistent regional standards with the needs of each local operation.
- Built, led and developed a regional IT team supporting more than 2,000 users, creating clear ownership and a dependable service experience at scale.
- Planned multi-country budgets, built a regional vendor network and governed procurement, inventory and the full asset lifecycle.
- Designed and executed a work-from-home program that enabled a fully remote operation while improving policies and procedures.
EXPERIENCE
03 / 042017 — 2019
Meta
Enterprise Support Tech
- Delivered bilingual enterprise support across desktop and mobile environments for a demanding global workforce.
- Supported MobileIron, corporate device provisioning, connectivity and remote support across iOS, Android, macOS and Windows.
- Led improvement initiatives that strengthened IT service quality and partnered with global teams to resolve complex operational needs.
- Coordinated vendors, corporate events and support for offices without local IT presence, including international assignments.
EXPERIENCE
04 / 04EARLIER EXPERIENCE
Uber & Nextel
IT Support and Operations
- Provided high-touch IT support for Apple and Dell environments, executive users and collaboration spaces in enterprise settings.
- Administered Jamf and MobileIron MDM, device deployment processes, system images and conferencing technology.
- Managed procurement, inventory, asset distribution and IT support for office expansion projects.
- Controlled telecommunications costs across 27 cities, bringing operational discipline to a distributed environment.
TECHNOLOGY & LEADERSHIP
MICROSOFT PLATFORM
Microsoft 365AzureEntraIntuneExchangeSharePoint
ENDPOINT & SUPPORT
JamfMobileIronAppleDellWindowsmacOSiOSAndroid
OPERATIONS
IT OperationsSLA & Service DeliveryAsset LifecycleVendor ManagementBudgetingProject Management
LEADERSHIP
Team LeadershipStakeholder ManagementInformation Security PoliciesIT Infrastructure DeploymentBusiness Alignment
SELECTED INITIATIVES
01
Brazil Operations Setup
Infrastructure, vendors, local policies and operational readiness for office and warehouse expansion.
02
Service Delivery in Latin America
Regional support operations, team leadership, asset lifecycle and vendor coordination across four countries.
03
Remote Work at Scale
A work-from-home program designed to enable a fully remote operation with the right support model.
04
Microsoft Cloud Operations
Microsoft 365 administration across Azure, Entra, Intune, Exchange and SharePoint.
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Aviation Technology
Technology support for load control, communication and operational flows in aviation.
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Security in Daily Work
Policies, awareness training and compliant operational practices embedded in technology delivery.
CONTACT / OPEN CHANNEL
Let's build something reliable.
For conversations about IT operations, cloud services, regional delivery and technology leadership.
Visual concept inspired by Ethereal / HTML5 UP.